Soon, city police stations to have help desks

 In an image makeover initiative, Assam Police is training a group of woman constables who would man help desks to be set up at every police station.

• A pilot project is being taken up by the city police commissionerate, and 20 police stations would have such public facilitation desks soon.
• The help desk is expected to be open round the clock.
• The objective is to achieve better connectivity with the public. It is a kind of single window system for visitors to the police station where the visitors will not feel uncomfortable while visiting any police station in the city. It will be like a reception counter at the police station.
• The idea is to make people welcome.
• There are a total of 20 police stations that fall under Guwahati Police District and to begin with, five stations have been equipped with the reception desks. Gradually, all the stations will get full-fledged reception desks.
• With the intention to make police stations more people-friendly and treat visitors in a disciplined and polite manner, police stations across the city will soon be provided with comprehensive reception desks.
• A total of 47 receptionists, who happen to be women constables, have undergone special training on how to handle visitors and will be directly reporting to their respective officers-in-charge.
• The help desks being set up at the police stations are expected to fight the negative public perception towards police behaviour.
• The objective is to achieve better connectivity with the public by providing assistance to all complainants and other individuals coming into the stations.
• It is a kind of single window system for visitors to the police station to not feel uncomfortable during their visit which is expected to be open round the clock soon.
   

By: Ziyaur Rahman