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(Articles Covered - Effective Grievance Redressal: Heart of Good Governance & E Governance)
Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Need for grievance redressal • Enforcement of constitutional rights :- It is important that citizens have a proper way of enforcing their constitutional rights against the government in the courts. • Enforcement of various statutory rights • Effective service delivery • Participatory governance
Public Grievance
Redressal Grievance Redressal is a management and governance related process used commonly in India. While the term ‘Public Grievance Redressal’ primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Various stages of grievance redressal
Receive: - receiving the complain from the consumer. Assign: - assigning the complaint to the particular department or ministry. Track: - Tracking the complaint whether the complaint was solved or not. Resolving: - Resolving the complaint of the consumer and lastly Notify: - Notifying the consumer that the complaint has been resolved .
By: Anupama Sharma ProfileResourcesReport error
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