Administrative reforms is an initiative to improve the management performance of any public organization or institution in government by using managerial techniques, best practices, and recommendations. Modernization techniques to improve the performance of bureaucratic programs and agencies.
Delivering public services in a time bound, decentralised and citizen friendly manner improves the administration in the government department and institution. Improvement in administration further explores the exisiting system of government redressal system and examines how current models have failed due to incidents of absenteeism, corrupttion, and outreach resulting in a need to formulate the right of citizens for the time bound delivery of goods and services and redressal .
Administrative Reforms in Government Administration :
1. Time bound service delivery : State government has decided that all department must notify services and their availability to the public within time. Government employees and even officers have to maintain their records of perfoma to ensure that they are sincere and honest with their work.State government make it important point that clear understanding of the relationship regulating the politicians and the civil servants , elimination of corruption in the public service through prevention, surveillance and deterrent prosecution o to deal ruthlessly the nexus among politicians, civil servants and criminals, politicization of the civil services to be curbed to minimize its impact on the morale & motivation of the services .
2. e-Samadhan -Public Grievance Monitoring System of Himachal Pradesh : E- Samadhan is an online public grievance monitoring system set up by the government of Himachal Pradesh. Users can submit application of grievances or demand, know current status of grievance or demand by entering application number. Users can also receive status of application through SMS and view other information like grievance cell, committees, etc. Login facility is available for various government departments and officials.
3. Lokmitra Kendra - CSC Scheme :The Common Service Centre (CSC) scheme popularly known as Lokmitra Kendra project in Himachal Pradesh aims to establish 3366 e-Governance centres at Panchayat level in the state. The scheme, as approved by the Government of India, envisions CSCs as the front-end delivery points for Government, private and social sector services to rural citizens of India, in an integrated manner.
The centres are being established under the Public Private Partnership (PPP) mode thus leveraging the support of various stakeholders such as State Governments, local bodies, opinion makers and agencies/ institutions involved or having interest, commercial or otherwise, in rural areas/ markets.
4. Sevottam Model : The Sevottam model has been developed with the overarching objective of improving the quality of public service delivery in the State. Sevottam model provides a standard for providing public service delivery in a citizen centric administration. The word, Sevottam, is a combination of two Hindi words: ‘Seva’ (service) and ‘Uttam’ (excellence).
The model prescribes seven steps:
- Define services and identify clients.
- Set standards and norms for each service.
- Develop capability to meet the set standards.
- Perform to achieve the standards.
- Monitor performance against the set standards.
- Evaluate impact through an independent mechanism.
- Continuous improvement based on monitoring and evaluation
5. Project: i-CoSC : ( Integrated Community Service Centres (i-CoSC) project is being implemented by the Department of IT, Govt. of Himachal Pradesh in Shimla district. The project was renamed as ‘Sugam’ for a more widespread appeal in rural areas. This concept of i-CoSC is a much enlarged and improved version of "LOKMITRA" project, which was started on a pilot basis in Hamirpur District. Lokmitra is basically district-wide intranet with servers at the District headquarters, connecting 25 Citizen Information Booths located in the rural areas throughout the District. The project was started with a vision to deliver integrated citizen services across all tehsils, subtehsils and sub-divisions of Shimla district, the project is currently providing e-Government services as well as social services (such as education, health etc) , livelihood services (G2B services, market information etc.) and improving quality of life (edutainment, training etc.). Currently, over 50 services across 27 departments are made available for access to citizens across 17 Sugam centers. An integrated portal to access all i-CoSC services has also been put in place. The application for providing certificates (e-Praman) and for Record of Rights (HimBhoomi) have been accessed the most number of times by citizens. Some of the other applications include HIMRIS (for land and property registration), Vahan & Sarathi (for driving licenses and registration of new vehicles), arms licensing, job portal, ticket reservation of HRTC etc.
6. Telemedicine Project: Telemedicine is to improve the health services of the State by providing access of experts to common man even at PHC level. Under a pilot project, necessary background work has already been done with MIT, Govt. of India & CDAC, Noida to link IGMC Shimla, PGI Chandigarh and AIIMS, New Delhi with the Telemedicine Project of the State. Fourteen remote locations have been taken up in Phase.
7. Welfare Pension Management Information System (e-Kalyan) : The system is also known as Welfare Pension Management Information System (WELPMIS) for the disbursement of pension to more than 2 lakh pensioners of various categories like old age, handicapped, widow, lepers etc. List of pensioners is also now available as a database on the Internet.
8. Government to Citizen Touch Screen based Interface (e-Vikas) : Users can get access to information and latest status regarding various works being undertaken Rural Development and PR Department just by touching the screen of computer. Winner of Golden Icon in the 8th eGovernance Conference at Bhubneshwar Year 2005 in New Entrant Category for Innovative Operations & Best Practices.
9. Certificate Issuance System (e-Praman) : The E-Praman (Certificates Issuance System) software developed by NIC Himachal Pradesh is a system wherein within minutes the applicant visiting Tehsildar/ Sub-Divisional Magistrate can obtain the desired certificate in a neat, structured and standardized form on the submission of the application.
10. Computerisation of Land Records & Registration of Deeds (HIMBHOOMI & HIMRIS) :In HP State, the system is being implemented in all the District HQs in which data of land records will be entered into computers for future access. The department will ensure completion of data entry and monitor functioning of the system. Out of total 110 tehsils in Himachal Pradesh 81 have been made online and Data entry is about to complete in rest of the Tehsils.
11. Transparency and right to information : The State Information Commission, Himachal Pradesh acts as friend, philosopher and guide to the people of the Pradesh in the exercise of their right to Information and to the public authorities in the discharge of their duties to make information accessible to the people. The key function of the Information Commission is to enquire into the complaints of people and hear appeals under the RTI Act, 2005, guide public authorities about the implementation of the Act.
12. Public distribution system : State has strictly maintained the decorum in Pds system. Grains which must be provided to people have already notified in pds notification boards. Also, everyone in Himachal Pradesh is covered by the public distribution system, even the Chief Minister. Unlike the National Food Security Ordinance which entitles 67 percent of the population to get subsidized grains from the government every month, Himachal Pradesh covers its entire population has been under the Targeted Public Distribution System (TPDS).
13. Electronic ration cards to be launched under PDS : The Himachal Pradesh government on Tuesday said it will issue electronic ration cards under public distribution system in the state to enable the card holders to draw ration from any depot, ending the monopoly of depot holders.
Good governance is essential for the progress of any society. When the government of a state performs its function of administering , the function is called governance. After all, governance is what a government does.Government of Himachal has done series of reforms to improve its public service delivery mechanism and to reduce the hinderance to get public services. Save time and energy of citizens and timely redressal of their grievances. The minimum requirement for ensuring that our law makers are able to promote a corruption free government is that the law makers should not themselves be law breakers.
Himachal Pradesh has been ranked 1st in governance among the 12 small States of India for the 2nd consecutive year in Public Affairs Index (PAI) released by the PAC Bengaluru in the index of child rights. State also got Prime Minister award for excellence in Public Administration 2017 to district Solan, Himachal Pradesh for e-Nam National Agriculture Market Programme. HP declared as 1st ODF ( Open Defecation Free ) State among category of bigger States in October, 2016. Himachal government no-doubt, doing many reforms ensuring efficiency transparency and responsiveness so as to ensure good governance and also providing time bound public services to the people. The employees of Himachal Pradesh had also been contributing in the development of the State immensely since its inception and this Act will further intensify the efforts of the State Government in accelerating the pace of development and also ensuring speedy services to the people.